Student Handbook - Millennium Training

STUDENT HANDBOOK 2026

Welcome to the Millennium Training Program!

Dear Student,

Welcome to Millennium Training!

On behalf of our entire team, congratulations on taking this important step toward becoming a Certified Substance Abuse Counselor. You are joining a community of dedicated professionals committed to making a difference in the lives of individuals and families affected by substance use disorders.

Virginia faces a critical shortage of qualified substance abuse counselors. By pursuing this credential, you are answering a call to serve your community and contribute to the behavioral health workforce when it is needed most. Your decision to invest in this training reflects your commitment to professional excellence and compassionate care.

Our program is designed with you in mind. We understand that many of you are working professionals, parents, and community members balancing multiple responsibilities. That’s why we offer 100% virtual instruction with evening and weekend scheduling, allowing you to advance your career without putting your life on hold.

Throughout your training, you will learn from experienced, credentialed practitioners who are active in Virginia’s behavioral health system. Our curriculum covers all 13 domains required by the Virginia Board of Counseling, preparing you not just to pass an exam, but to provide competent, ethical, culturally responsive care from day one.

Our core principles guide everything we do:

Trauma-Informed: We create a safe learning environment and deliver sensitive content thoughtfully.
Culturally Responsive: Health equity, LGBTQ+ affirming content, and racial justice are integrated throughout.
Ethically Grounded: We maintain transparency and clear boundaries in all we do.
Accessible: We remove barriers to education so more people can serve their communities.

This handbook contains everything you need to know about our program. Please read it carefully and keep it as a reference throughout your training. Our team is here to support you every step of the way.

We are honored to be part of your professional journey.

With warmth and encouragement,

James Coleman, CEO
Unconditional Care & Supportive Services (UCASS)

Mission

To develop competent, ethical, culturally responsive substance abuse counselors through accessible, high-quality training that strengthens Virginia’s behavioral health workforce.

Vision

A Virginia where every person seeking substance abuse treatment has access to skilled, caring, professional counseling—and where a diverse, well-trained workforce reflects and serves all communities.

Value

Excellence
- We maintain the highest standards in curriculum, instruction, and student support.
Accessibility
- We remove barriers through virtual delivery, flexible scheduling, affordable tuition, and accommodations.
Integrity
- We operate with transparency, honesty, and clear boundaries.
Cultural Responsiveness
- We integrate health equity, LGBTQ+ affirming practices, and racial justice.
Trauma-Informed Practice
- We create safe learning environments and deliver sensitive content with care.
Recovery-Oriented Care
- We teach person-centered, strengths-based approaches.
Community
- We build professional connections among students, alumni, and the behavioral health workforce.

Program Goals

Provide comprehensive education meeting Virginia Board of Counseling requirements
Develop skilled practitioners prepared for immediate employment
Foster professional development and lifelong learning
Promote ethical practice and cultural competency
Support Virginia's behavioral health workforce needs

SECTION 1: ADMISSION POLICIES

Admission Requirements:

For CSAC Program (240 hours):

Bachelor's degree from regionally accredited institution (any field)
High school diploma or GED
Completed application form
$50 application fee
Personal statement (500 words)
Two professional or academic references

For CSAC-A Program (120 hours):

For PRS Program (72 hours):

For RBT Program (40 hours):

Application Process:

Submit online application at https://www.millenniumtraining.org/enrollment-request/
Pay $50 application fee (CSAC and CSAC-A applicants only — not required for PRS or RBT)
Upload required documents
Complete virtual interview with program staff
Receive admission decision within 2 weeks

Admission Decisions:

We accept new students on a rolling basis throughout the year. Students may apply and begin the program at any time. Coursework schedules and milestone dates are customized based on each student’s official enrollment date.
Admission decisions are based on:
Completeness of application
Quality of personal statement
References
Interview (if required)
Notification of admission decisions is provided via email.

Criminal Background Checks:

A criminal background check is not required for enrollment in our program and is not covered by tuition or program fees.
However, please note:
The Virginia Board of Counseling requires a background check as part of the CSAC and CSAC-A certification application process.
Direct care positions in DBHDS-licensed facilities require fingerprinting and background screening prior to employment.
Certain convictions under Virginia's barrier crimes law (§19.2-392.02) may affect future employment eligibility in regulated behavioral health settings.
Students with prior convictions are encouraged to contact the Virginia Board of Counseling directly at (804) 367-4610 to discuss how their record may affect certification eligibility before enrolling.
Millennium Training does not restrict enrollment based on criminal history and cannot provide legal advice.

SECTION 2: FINANCIAL POLICIES

Tuition and Fees:

PRS and RBT tuition is a flat rate and is not itemized into separate application and materials fees.

Payment Options:

Pay in Full (5% discount):
CSAC-A: $1,900 total
CSAC: $3,705 total
PRS: $495 total
RBT: $395 total
Due at enrollment
Pay Over Time with Klarna or Afterpay: Available on all four programs (CSAC, CSAC-A, PRS, RBT).

Policy update: Millennium Training no longer offers its own 3-month or 6-month installment payment plans. All installment/financed payments are handled entirely by Klarna or Afterpay at checkout.

Paying with Klarna or Afterpay

Klarna and Afterpay are available at checkout as an alternative to paying in full by card. Here’s what to expect:

• How it works: Select Klarna or Afterpay at checkout and click “Place Order.” You’ll be redirected to Klarna’s or Afterpay’s own secure site to complete your payment plan application — our checkout page doesn’t show the installment breakdown directly.

• Why you may not see “Pay in 4” for CSAC or CSAC-A: Short-term, interest-free “Pay in 4” plans are generally only offered on smaller purchases (roughly under $1,000–$2,000, depending on the provider). At the CSAC and CSAC-A tuition levels, the provider instead offers longer monthly financing, so your specific terms won’t be shown until you apply on the provider’s site. PRS and RBT tuition fall well within typical Pay-in-4 range, so you may be offered that simpler option directly.

• What you’ll see after redirecting: The provider reviews your information and presents your available terms (for larger tuition amounts, commonly 6, 12, or 24 months) along with the monthly payment and any interest rate. Once you choose a term and complete the application, you’ll be automatically returned to our “Order Received” confirmation page.

• Credit check: Klarna’s standard financing approval uses a soft credit check that does not affect your credit score. A hard credit check is possible in limited cases — the provider’s application page will let you know before anything is run.
• Approval and terms: Your interest rate and approval decision are determined entirely by Klarna or Afterpay, not by Millennium Training. Direct any questions about your specific offer to the provider directly.

Late Payment Policy:

Refund Policy:

Withdrawal and Refund Schedule:
Before first class session: 100% refund of tuition (application and material fees non-refundable)
Within first 2 weeks (1-10% of program): 75% refund of tuition
Weeks 3-4 (11-20% of program): 50% refund of tuition
After week 4 (20%+ of program): No refund

See Section 10 for full program-specific refund schedules for all four programs, including PRS and RBT.

Scholarship Opportunities:

Scholarships are available for individuals currently enrolled in substance abuse treatment who wish to pursue a career in addiction counseling. Funding may be available through the Virginia Department of Aging and Rehabilitative Services (DARS) for eligible applicants.

To qualify, participants must:
Be enrolled in the UCASS CSAC Training Program
Have an active Individual Service Plan (ISP)
Include this training as part of their approved vocational rehabilitation goal
Prospective students should contact the program office to learn more about eligibility and the application process.

SECTION 3: PROGRAM STRUCTURE

Program Formats

CSAC Program (240 hours):

Duration: ~6 months | 240 hours | 18–19 hours per domain
Schedule: Evening and weekend sessions via Google Meet

CSAC-A Program (120 hours):

Duration: ~3 months | 120 hours | ~9 hours per domain
Schedule: Evening and weekend sessions via Google Meet

Curriculum Overview

Our curriculum meets and exceeds Virginia Board of Counseling requirements under 18VAC115-30-62(B), delivered through live instruction, case studies, group activities, guest speakers, self-study, and assessments. The curriculum is evidence-based, Virginia-focused, practical, trauma-informed, and culturally responsive.

The 13 Training Domains

As required by the Virginia Board of Counseling under 18VAC115-30-62(B):

Domain	Topic	CSAC Hours	CSAC-A Hours
1	Addiction Counseling History and Philosophy	~18	~9
2	Professional Ethics and Responsibility	~18	~9
3	Counseling Theories and Treatment Planning	~18	~9
4	Physiology of Addiction and Withdrawal	~18	~9
5	Pharmacology of Psychoactive Substances	~18	~9
6	Clinic/Agency Orientation	~18	~9
7	Individual Counseling Practices	~18	~9
8	Group Counseling Practices	~19	~9
9	Crisis Intervention	~19	~9
10	Co-Occurring Disorders	~19	~9
11	Assessment and Diagnosis	~19	~9
12	Case Management and Referral	~19	~9
13	Documentation, Recordkeeping, and Report Writing	~18	~9
	TOTAL	240	120

Enrollment Schedule

Millennium Training accepts new students on a rolling basis throughout the year. There are no fixed cohort start dates. Your coursework and milestone dates are customized to your individual enrollment date.

Live Session Format

All live sessions are conducted via Google Meet with HD video/audio, screen sharing, breakout rooms, chat, live captions, and session recording.

Typical session structure: Welcome and attendance → Review → Lecture and discussion → Break (sessions over 2 hours) → Activities/case studies → Q&A → Preview of next session

Session Recordings: Available in Moodle within 24–48 hours. For enrolled students only. May not be downloaded, shared, or distributed. Do not replace live attendance requirements.

SECTION 4: ACADEMIC POLICIES

Attendance Requirements:

Absence Policy:

Grading System:

Grade Components:

Academic Integrity:

All work must be original
Plagiarism or cheating results in immediate dismissal
No refund for dismissal due to academic dishonesty
Citation of sources required
Collaboration only when explicitly permitted

Completion Requirements:

Program Features: Live Instruction & Guest Speakers

Our program features live, interactive instruction delivered through Google Meet, providing students with real-time access to experienced instructors and active peer engagement.

We also regularly host guest speakers including industry professionals and experts in the addiction counseling field offering students valuable insights, professional exposure, and networking opportunities beyond the classroom.

SECTION 5: STUDENT CONDUCT

Professional Conduct Expectations:

Students are expected to conduct themselves in a professional manner consistent with the NAADAC Code of Ethics, including:
Respect for instructors, guest speakers, and fellow students
Punctuality and preparedness for class
Active participation and engagement
Appropriate language and behavior
Confidentiality regarding client information shared in case discussions
Professional appearance during video sessions
Attention and minimal distractions during class

Technology Conduct:

Camera on during all sessions unless approved exception
Appropriate virtual backgrounds
Microphone muted when not speaking
Professional username (first and last name)
No recording of sessions without permission
No sharing of login credentials

Prohibited Conduct:

Harassment, discrimination, or bullying
Under the influence of alcohol or drugs during class
Sharing confidential information outside class
Plagiarism or cheating
Disruptive behavior
Violation of confidentiality
Unauthorized recording or distribution of class materials

Disciplinary Process:

Verbal Warning: First minor offense
Written Warning: Second offense or first significant offense
Probation: Third offense or serious violation
Dismissal: Fourth offense or egregious violation
Students have the right to appeal disciplinary decisions to the Program Director.

SECTION 6: STUDENT RIGHTS AND RESPONSIBILITIES

Student Rights

Students have the right to quality instruction, timely feedback, a harassment-free learning environment, due process in disciplinary matters, privacy protection, and access to the grievance process.

Student Responsibilities

Students are responsible for attending sessions, completing assignments, maintaining academic integrity, conducting themselves professionally, providing accurate information, meeting financial obligations, and complying with all program policies

Non-Discrimination Policy

Millennium Training does not discriminate on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by law.

Privacy and Confidentiality (FERPA)

Millennium Training upholds FERPA principles as best practice. Students have the right to inspect their records, request amendments, and control disclosure of personally identifiable information.

Academic transcripts	Permanently
Application materials	5 years
Financial records	7 years
Disciplinary records	5 years after last enrollment
Accommodation records	5 years after last enrollment

SECTION 7: ACCOMMODATIONS AND ACCESSIBILITY

Disability Accommodations:

Millennium Training is committed to providing equal access to students with disabilities. Students requesting accommodations should:
Contact Program Director at least 2 weeks before course start
Provide documentation of disability
Discuss specific accommodation needs
Receive written accommodation plan

Possible Accommodations:

Extended time for exams
Closed captioning during sessions
Screen reader compatibility
Alternative formats for materials
Flexibility with camera requirement (with documentation)
Other reasonable accommodations as needed

Confidentiality:

SECTION 8: STUDENT SUPPORT SERVICES

Academic Support:

Technical Support:

Career Services:

Resume and cover letter review
Interview preparation
Job posting board
Networking events
Supervision matching after graduation
Board exam preparation workshops

Student Wellness:

SECTION 9: TECHNOLOGY AND PLATFORMS

Learning Management System (Moodle)

Dashboard Features: My Courses, Progress tracking, Grades, Certificates, Profile

Course Navigation: Content organized by the 13 domains. Complete each lesson, submit assignments, and take quizzes through Moodle.

Issue	Solution
Can’t log in	Use “Forgot Password”; check spam
Course not showing	Log out and back in; contact support
Progress not saving	Click “Complete” button; try Chrome
Can’t submit assignment	Check file size/format; try Chrome
Quiz won’t load	Clear browser cache; use Chrome

Google Workspace

Upon enrollment, you receive a @millenniumtraining.org email. Check daily for announcements and communications. This email is used to access Google Meet sessions.

Email Signature Format: [Your Full Name] | CSAC/CSAC-A Student | Millennium Training | A UCASS Initiative | Email: [yourname]@millenniumtraining.org

Google Meet (Live Sessions)

All live instruction is via Google Meet. Join using your session link sent via email. Ensure camera and microphone are enabled before joining.

Best Practices: Test technology 10–15 minutes early, find a quiet private location, close unnecessary applications, use Chrome browser, use wired internet when possible.

Technical Requirements

Desktop or laptop with webcam and microphone
Windows 10+, macOS 10.14+, or Chrome OS
High-speed internet: minimum 10 Mbps download / 5 Mbps upload
Google Chrome browser (recommended)
PDF reader and word processor
Access to Google Workspace

Troubleshooting

For urgent issues during live sessions, contact information will be provided at session start. For standard issues, contact support@millenniumtraining.org or (804) 653-7373, Monday–Friday, 9:00 AM – 5:00 PM EST.

SECTION 10: REFUND AND WITHDRAWAL POLICY

Withdrawal and Refund Schedule

CSAC Program (240 hours):

Before first class	0%	100%
Week 1–2	1–10%	75%
Week 3–4	11–20%	50%
Week 5–6	21–30%	25%
After Week 6	30%+	No refund

CSAC-A Program (120 hours):

Withdrawal Timing	Program Completed	Refund Amount
Before first class	0%	100%
Week 1	1–10%	75%
Week 2	11–20%	50%
Week 3	21–30%	25%
After Week 3	30%+	No refund

PRS Program (72 hours, 6-month program):

Timing	Completed	Refund
Before first class	0%	100%
Months 1–2	1–10%	75%
Months 3–4	11–20%	50%
Months 5–6	21–30%	25%
After Month 6	30%+	No refund

RBT Program (40 Hours):

Timing	Completed	Refund
Before first class	0%	100%
Months 1–2	1–10%	75%
Months 3–4	11–20%	50%
Months 5–6	21–30%	25%
After Month 6	30%+	No refund

If you paid using Klarna or Afterpay, your refund is issued back to that provider rather than directly to you, and your remaining payment schedule will be adjusted according to their policies. Contact Klarna or Afterpay directly with questions about how a refund affects your payment plan.

Medical Withdrawal

Students with documented medical emergencies may request medical withdrawal with options including prorated refund, leave of absence (up to 6 months), or program transfer. Decisions made by Program Director on a case-by-case basis.

Administrative Withdrawal

Millennium Training may administratively withdraw students for non-attendance (14+ consecutive days without contact), non-payment (30+ days past due), or inability to meet program requirements. Standard refund policy applies.

Dismissal

Academic dismissal: standard refund policy applies. Conduct dismissal: no refund regardless of timing

Refund Process

Submit written withdrawal request to admin@millenniumtraining.org. Refunds processed within 30 days of withdrawal date to the original payment method.

SECTION 11: GRIEVANCE PROCEDURES

Informal Resolution

Formal Grievance:

If informal resolution unsuccessful, student may file formal grievance:
Submit written grievance to Program Director within 10 days of incident
Include: description of issue, dates, individuals involved, resolution sought
Program Director investigates and responds within 10 business days
Student may appeal decision to Millennium Training CEO within 5 days

External Resources:

Section 12: Graduation and Certification

Certificate Requirements:

Complete all 13 domains with minimum 75% grade in each
Maintain 90%+ attendance
Pass final comprehensive exam (75%+)
Complete all assignments
Meet all financial obligations
No outstanding conduct violations